If the device fails to be added or the network is not connected for more than 15 minutes after start-up, please long press the device button for more than 10s until the yellow indicator light flashes, and then add the device again.ģ. Before adding an Hub M1S, please make sure that the mobile phone has been connected with the 2.4GHz Wi-Fi network, and keep the mobile phone as close to the product as possible.Ģ. If you still can't solve the problem with the above methods, please contact our customer service or send us an email at thanks.ġ. If your router is an enterprise router, log in to the router setting page to check if "sending mDNS to the wireless terminal " is enabled. Please switch to 2.4G Wi-Fi and try again.Ĥ. Please restart your phone and try again.ģ. Due to repeated adding failures, the Wi-Fi cache of the Hub is not released properly. Please move the Hub closer to the router and try again.Ģ. If "Cannot add subdevices" is shown, the possible reasons and solutions are as follows:ġ. ![]() In the pop-up dialog box "Add subdevices to network", select Allow (if the dialog box does not pop up, please restart your phone and try again), add the Hub by manually entering the HomeKit code. Select the" yellow house" icon "Aqara Hub-XXXX" (if not shown, please wait 1 minute or so, and the app will automatically scan the nearby Hub).Ĥ. Long press the reset button on the Hub for 10 seconds until the yellow light flashes, select the "+" sign on the upper right corner of the home page, select “Aqara Hub”, and scan the HomeKit device code according to the instructions.ģ.
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